South African Payments: We use Payfast, a secure online payment gateway. You can pay with your credit card, debit card, InstantEFT or Zapper. Unfortunately, we do not accept cash payments.

 

International Payments: We use PayPal for all international payments, which is safe and secure.

South Africa Shipping:

We use The Courier Guy for SA shipping. Orders over R1000 are eligible for free shipping. Shipping within Gauteng is R120, and the rest of South Africa is R170. Once your order is ready, we will ship on the next business day, and the courier takes 2 – 3 business days to deliver.  Collection is free by arrangement in Northcliff, Johannesburg.

International Shipping:

We also ship all around the world with DHL Express or our economy options. Shipping costs vary per product, so please add your desired item to the cart to see the shipping cost. DHL Express takes about 5 working days with full tracking. International economy takes about 7 days (usually with Fedex or UPS) and also has full tracking. We do NOT use postal systems to ensure for a speedy and traceable delivery experience.

All tails are made to order – please note we do not carry stock.  Everything is made by hand (and by humans!) to ensure that your order is made to a high standard. This process cannot be rushed and unfortunately cannot place a rush on your order for an event / party / birthday.

Standard Tails: 6 – 8 working weeks for production.
Custom tails: 8 – 10 weeks (extra time is needed for the design process.)
Apparel: 2 working weeks 

Please add additional working days for courier time once your order has shipped, depending on your location and the shipping option you have chosen.

Adult tails are made from a thicker fabric called scuba knit (180gsm 100% polyester blend scuba knit), which is stretchy while having a more luxurious feel to it.

Kids’ mermaid tails are made from poly-spandex fabric, making them stretchy, easy to wear and comfortable.

Our colours are rich and vibrant thanks to the sublimation printing method by a trusted  professional printing company in Gauteng, South Africa.

All recommended monofins are listed in the product description of our tails, with links to purchase them.

A generic monofin from Takealot will work, or a FinFun monofin will fit perfectly. Our kids tails use the Finis Mermaid  Monofin and the Luna Kids Monofin.

We do not recommend other shape monofins as they may cause damage to the tail or may not fit the tail skin correctly.

View our Tail Care 101 page for all our tips to caring for your mermaid tail while wearing and and storing it.

Not at this time – we do not have a physical store. As tails are made to order, we don’t have a store to show off our tails. We make buying tails online easier than going into a shop, so you don’t even have to leave your house to buy a tail!

No. Monofins are important to using a tail skin in a safe manner. They create structure and allow the feet to not be tangled in the fabric. They give propulsion in the water so you can safely swim through the water. Tail skins must NOT be used without a monofin in any instance.

Unfortunately we don’t do returns, as all tails are made to your measurements provided.  Please measure and double check your measurements before placing your order.

We recommend that children are at least 6 years old and a strong swimmer (particularly in dolphin kick) to swim in a mermaid tail and/or monofin. Ensure your child has been to swimming lessons regularly. Ask your child’s swimming instructor if they are skilled enough for a monofin. However, no matter the age or skill, children must be supervised by an adult while using a mermaid tail.

Our tails are priced as such for a few reasons.

Quality
Our tails are printed at an experienced printing company – their quality far exceeds any cheap printer out there. We do not use overseas companies to print in bulk and import the fabric. Instead, we choose to support local businesses who work hard at their craft. The spandex is not thin, cheap fabric either. Each item is made with love – and hand made is not cheap, but helps support those who work hard to make them!

 

Design
We believe in creating unique designs and try not to fall into a category known as ‘knock off’ tails. Our tails are designed locally, and not use some premade scale pattern that can be bought online. From the scale detail to the detail in the fluke, each tail has been made so it looks unique from other tail designers. The time it takes to design each tail is worth spending a little more on. Knock-off tails are usually made overseas with stolen artwork from other tail makers that are badly printed onto cheap fabric. These aren’t safe for swimming, and also support art theft and are disrespectful to those artists who work hard to make their own designs. Support the original artists and not those who sell unsafe knock-offs in bulk.

 

Made in South Africa
We have not opted for a cheap import from overseas where items are made in bulk. Our tails are made locally. We prefer to keep it local and support others while doing so.